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Returns Policy

We take pride in providing a top-quality delivery service to all our customers throughout the U.K.

 

If you have any queries regarding your order, please contact us by either:

 

Email: Sales@camashouse.co.uk

 

Telephone: 01349 808 675

 

For further information below are our return guidelines relating to individual pieces.

 

Furniture

 

If your item/s are purchased from stock, and once in your home you find they are not suitable, we can often accept a return of these items.

 

In this event, the original delivery charge will not be refunded and a delivery uplift charge would apply; this can often be more expensive than our standard delivery service which is partly subsided by your purchase. Please note that clearance is excluded and that also due to hygiene reasons, we are unable to accept returns of mattresses or beds unless identified as faulty.

 

Any goods which are made to order and are in-progress with our supplier/s are unable to be cancelled. We will only consider cancellations/changes to your order if we receive your written request to do so before the goods have commenced production by the manufacturer. We cannot accept cancellations after this stage.

 

Should you find a problem or fault with your furniture, please contact our customer service department 01349 808 675 where we will endeavour to establish a suitable resolution.

 

Carpets, Flooring and Soft Furnishings

 

As you would expect, the nature of these products being cut and altered from their original size to fit your property means that we are unable to accept any returns due to the diminished value of the altered product. Should the fitted goods be found faulty then we will endeavour to establish a suitable resolution by way of repair, replacement or reselection.

 

Any goods which are made to order and are in-progress with our supplier are unable to be cancelled. We will only consider cancellations/changes to your order if we receive your written request to do so before the goods have commenced production by the manufacturer. We cannot accept cancellations after this stage.

 

Should you find a problem or fault with your flooring or soft furnishings, please contact our customer service department 01349 808 675 where we will endeavour to establish a suitable resolution.

 

Gifts, Accessories, Lighting, Linen and Bedding

 

If you wish to return or exchange your items, you may do so on the condition that the goods are in the original condition with packaging undamaged. All returns must be accompanied with the original receipt and within 28 days of purchase.

 

Due to hygiene reasons, we are unable to accept returns of pillows, duvets, mattress protectors, and pillow protectors regardless of date of purchase, or whether they have been unopened.

We may only cancel your order if we are unable to supply the goods due to any cause beyond our reasonable control. In the event of cancellation of an order by either party, the Company’s liability will be limited to a refund of any monies paid.

For full conditions of sale, please see our terms and conditions.

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