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Terms and Conditions

Terms of Use

Last updated Feb 08, 2024

WEBSITE AGREEMENT
TO TERMS

These Terms of Use constitute a legally binding agreement made between
you, whether personally or on behalf of an entity (“you”) and Camas
Contrax Limited (“Company”, “we”, “us”, or “our”), concerning
your access to and use of the camashouse.co.uk website as well as any
other media form, media channel, mobile website or mobile application related,
linked, or otherwise connected thereto (collectively, the “Site”). You agree
that by accessing the Site, you have read, understood, and agreed to be bound
by all of these Terms of Use. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF
USE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND YOU MUST
DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted on the
Site from time to time are hereby expressly incorporated herein by reference.
We reserve the right, in our sole discretion, to make changes or modifications
to these Terms of Use at any time and for any reason. We will alert you about
any changes by updating the “Last updated” date of these Terms of Use, and you
waive any right to receive specific notice of each such change. It is your
responsibility to periodically review these Terms of Use to stay informed of
updates. You will be subject to and will be deemed to have been made aware of
and to have accepted, the changes in any revised Terms of Use by your continued
use of the Site after the date such revised Terms of Use are posted.

The information provided on the Site is not intended for distribution to
or use by any person or entity in any jurisdiction or country where such
distribution or use would be contrary to law or regulation or which would
subject us to any registration requirement within such jurisdiction or country.
Accordingly, those persons who choose to access the Site from other locations
do so on their own initiative and are solely responsible for compliance with
local laws, if and to the extent local laws are applicable.

The Site is intended for users who are at least 13 years of age. All
users who are minors in the jurisdiction in which they reside (generally under
the age of 18) must have the permission of, and be directly supervised by,
their parent or guardian to use the Site. If you are a minor, you must have
your parent or guardian read and agree to these Terms of Use prior to you using
the Site.

INTELLECTUAL
PROPERTY RIGHTS

Unless otherwise indicated, the Site is our proprietary property and all
source code, databases, functionality, software, website designs, audio, video,
text, photographs, and graphics on the Site (collectively, the “Content”) and
the trademarks, service marks, and logos contained therein (the “Marks”) are
owned or controlled by us or licensed to us, and are protected by copyright and
trademark laws and various other intellectual property rights and unfair
competition laws of the United Kingdom, international copyright laws, and
international conventions. The Content and the Marks are provided on the Site
“AS IS” for your information and personal use only. Except as expressly provided
in these Terms of Use, no part of the Site and no Content or Marks may be
copied, reproduced, aggregated, republished, uploaded, posted, publicly
displayed, encoded, translated, transmitted, distributed, sold, licensed, or
otherwise exploited for any commercial purpose whatsoever, without our express
prior written permission.

Provided that you are eligible to use the Site, you are granted a
limited license to access and use the Site and to download or print a copy of
any portion of the Content to which you have properly gained access solely for
your personal, non-commercial use. We reserve all rights not expressly granted
to you in and to the Site, the Content and the Marks.

USER
REPRESENTATIONS

By using the Site, you represent and warrant that: (1) you have the
legal capacity and you agree to comply with these Terms of Use; (2) you
are not under the age of 13; (3) you are not a minor in the jurisdiction
in which you reside, or if a minor, you have received parental permission to
use the Site; (4) you will not access the Site through automated or non-human
means, whether through a bot, script or otherwise; (5) you will not use the
Site for any illegal or unauthorized purpose; and (6) your use of the Site will
not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current,
or incomplete, we have the right to suspend or terminate your account and
refuse any and all current or future use of the Site (or any portion thereof).

PRODUCTS

We make every effort to display as accurately as possible the colours,
features, specifications, and details of the products available on the Site.
However, we do not guarantee that the colours, features, specifications, and
details of the products will be accurate, complete, reliable, current, or free
of other errors, and your electronic display may not accurately reflect the
actual colours and details of the products. All products are subject to
availability, and we cannot guarantee that items will be in stock. We reserve
the right to discontinue any products at any time for any reason. Prices for
all products are subject to change.

PURCHASES
AND PAYMENT

We accept the following forms of payment:

–  Mastercard

–  Visa

You agree to provide current, complete, and accurate purchase and
account information for all purchases made via the Site. You further agree to
promptly update account and payment information, including email address,
payment method, and payment card expiration date, so that we can complete your
transactions and contact you as needed. Sales tax will be added to the price of
purchases as deemed required by us. We may change prices at any time. All
payments shall be in British Pounds.

You agree to pay all charges at the prices then in effect for your
purchases and any applicable shipping fees, and you authorize us to charge your
chosen payment provider for any such amounts upon placing your order. We
reserve the right to correct any errors or mistakes in pricing, even if we have
already requested or received payment.

We reserve the right to refuse any order placed through the Site. We
may, in our sole discretion, limit or cancel quantities purchased per person,
per household, or per order. These restrictions may include orders placed by or
under the same customer account, the same payment method, and/or orders that
use the same billing or shipping address. We reserve the right to limit or
prohibit orders that, in our sole judgment, appear to be placed by dealers,
resellers, or distributors.

RETURN POLICY

Please review our Return Policy posted on the Site prior to making any
purchases.

PROHIBITED
ACTIVITIES

You may not access or use the Site for any purpose other than that for
which we make the Site available. The Site may not be used in connection with
any commercial endeavours except those that are specifically endorsed or
approved by us.

As a user of the Site, you agree not to:

  1. Systematically retrieve data or other content from the
    Site to create or compile, directly or indirectly, a collection, compilation,
    database, or directory without written permission from us.
  2. Make any unauthorized use of the Site, including
    collecting usernames and/or email addresses of users by electronic or other
    means for the purpose of sending unsolicited email, or creating user accounts
    by automated means or under false pretences.
  3. Use a buying agent or purchasing agent to make purchases
    on the Site.
  4. Use the Site to advertise or offer to sell goods and
    services.
  5. Circumvent, disable, or otherwise interfere with security-related
    features of the Site, including features that prevent or restrict the use or
    copying of any Content or enforce limitations on the use of the Site and/or the
    Content contained therein.
  6. Engage in unauthorized framing of or linking to the Site.
  7. Trick, defraud, or mislead us and other users, especially
    in any attempt to learn sensitive account information such as user passwords.
  8. Make improper use of our support services or submit false
    reports of abuse or misconduct.
  9. Engage in any automated use of the system, such as using
    scripts to send comments or messages, or using any data mining, robots, or
    similar data gathering and extraction tools.
  10. Interfere with, disrupt, or create an undue burden on the
    Site or the networks or services connected to the Site.
  11. Attempt to impersonate another user or person or use the
    username of another user.
  12. Sell or otherwise transfer your profile.
  13. Use any information obtained from the Site in order to
    harass, abuse, or harm another person.
  14. Use the Site as part of any effort to compete with us or
    otherwise use the Site and/or the Content for any revenue-generating endeavour
    or commercial enterprise.
  15. Decipher, decompile, disassemble, or reverse engineer any
    of the software comprising or in any way making up a part of the Site.
  16. Attempt to bypass any measures of the Site designed to
    prevent or restrict access to the Site, or any portion of the Site.
  17. Harass, annoy, intimidate, or threaten any of our
    employees or agents engaged in providing any portion of the Site to you.
  18. Copy or adapt the Site’s software, including but not
    limited to Flash, PHP, HTML, JavaScript, or other code.
  19. Delete the copyright or other proprietary rights notice
    from any Content.
  20. Upload or transmit (or attempt to upload or to transmit)
    viruses, Trojan horses, or other material, including excessive use of capital
    letters and spamming (continuous posting of repetitive text), that interferes
    with any party’s uninterrupted use and enjoyment of the Site or modifies,
    impairs, disrupts, alters, or interferes with the use, features, functions,
    operation, or maintenance of the Site.
  21. Upload or transmit (or attempt to upload or to transmit)
    any material that acts as a passive or active information collection or
    transmission mechanism, including without limitation, clear graphics
    interchange formats (“gifs”), 1×1 pixels, web bugs, cookies, or other similar
    devices (sometimes referred to as “spyware” or “passive collection mechanisms”
    or “pcms”).
  22. Use the Site in a manner inconsistent with any applicable
    laws or regulations.
  23. Disparage, tarnish, or otherwise harm, in our opinion, us
    and/or the Site.
  24. Except as may be the result of standard search engine or
    Internet browser usage, use, launch, develop, or distribute any automated
    system, including without limitation, any spider, robot, cheat utility,
    scraper, or offline reader that accesses the Site, or using or launching any
    unauthorized script or other software.

USER
GENERATED CONTRIBUTIONS

The Site does not offer users to submit or post content. We may provide
you with the opportunity to create, submit, post, display, transmit, perform,
publish, distribute, or broadcast content and materials to us or on the Site, including
but not limited to text, writings, video, audio, photographs, graphics,
comments, suggestions, or personal information or other material (collectively,
“Contributions”). Contributions may be viewable by other users of the
Site and through third-party websites. As such, any Contributions you transmit
may be treated in accordance with the Site Privacy Policy. When you create or
make available any Contributions, you thereby represent and warrant that:

  1.  The creation, distribution, transmission, public display, or
    performance, and the accessing, downloading, or copying of your Contributions
    do not and will not infringe the proprietary rights, including but not limited
    to the copyright, patent, trademark, trade secret, or moral rights of any third
    party.
    2.  You are the creator and owner of or have the necessary licenses,
    rights, consents, releases, and permissions to use and to authorize us, the
    Site, and other users of the Site to use your Contributions in any manner
    contemplated by the Site and these Terms of Use.
    3.  You have the written consent, release, and/or permission of each and
    every identifiable individual person in your Contributions to use the name or
    likeness of each and every such identifiable individual person to enable
    inclusion and use of your Contributions in any manner contemplated by the Site
    and these Terms of Use.
    4.  Your Contributions are not false, inaccurate, or misleading.
    5.  Your Contributions are not unsolicited or unauthorized advertising,
    promotional materials, pyramid schemes, chain letters, spam, mass mailings, or
    other forms of solicitation.
    6.  Your Contributions are not obscene, lewd, lascivious, filthy, violent,
    harassing, libellous, slanderous, or otherwise objectionable (as determined by
    us).
    7.  Your Contributions do not ridicule, mock, disparage, intimidate, or
    abuse anyone.
    8.  Your Contributions do not advocate the violent overthrow of any
    government or incite, encourage, or threaten physical harm against another.
    9.  Your Contributions do not violate any applicable law, regulation, or
    rule.
    10.  Your Contributions do not violate the privacy or publicity rights of
    any third party.
    11.  Your Contributions do not contain any material that solicits personal
    information from anyone under the age of 18 or exploits people under the age of
    18 in a sexual or violent manner.
    12.  Your Contributions do not violate any applicable law concerning child
    pornography, or otherwise intended to protect the health or well-being of
    minors;
    13.  Your Contributions do not include any offensive comments that are
    connected to race, national origin, gender, sexual preference, or physical
    handicap.
    14.  Your Contributions do not otherwise violate, or link to material that
    violates, any provision of these Terms of Use, or any applicable law or
    regulation.

Any use of the Site or the Marketplace Offerings in violation of the
foregoing violates these Terms of Use and may result in, among other things,
termination or suspension of your rights to use the Site and the Marketplace
Offerings.

CONTRIBUTION
LICENSE

You and Site agree that we may access, store, process, and use any
information and personal data that you provide following the terms of the
Privacy Policy and your choices (including settings).

By submitting suggestions or other feedback regarding the Site, you
agree that we can use and share such feedback for any purpose without
compensation to you.

We do not assert any ownership over your Contributions. You retain full
ownership of all of your Contributions and any intellectual property rights, or
other proprietary rights associated with your Contributions. We are not liable
for any statements or representations in your Contributions provided by you in
any area on the Site. You are solely responsible for your Contributions to the
Site and you expressly agree to exonerate us from any and all responsibility
and to refrain from any legal action against us regarding your Contributions.

SUBMISSIONS

You acknowledge and agree that any questions, comments, suggestions,
ideas, feedback, or other information regarding the Site or the Marketplace
Offerings (“Submissions”) provided by you to us are non-confidential
and shall become our sole property. We shall own exclusive rights, including
all intellectual property rights, and shall be entitled to the unrestricted use
and dissemination of these Submissions for any lawful purpose, commercial or
otherwise, without acknowledgment or compensation to you. You hereby waive all
moral rights to any such Submissions, and you hereby warrant that any such
Submissions are original to you or that you have the right to submit such
Submissions. You agree there shall be no recourse against us for any alleged or
actual infringement or misappropriation of any proprietary right in your
Submissions.

SITE
MANAGEMENT

We reserve the right, but not the obligation, to: (1) monitor the Site
for violations of these Terms of Use; (2) take appropriate legal action against
anyone who, in our sole discretion, violates the law or these Terms of Use,
including without limitation, reporting such user to law enforcement
authorities; (3) in our sole discretion and without limitation, refuse,
restrict access to, limit the availability of, or disable (to the extent
technologically feasible) any of your Contributions or any portion thereof; (4)
in our sole discretion and without limitation, notice, or liability, to remove
from the Site or otherwise disable all files and content that are excessive in
size or are in any way burdensome to our systems; and (5) otherwise manage the
Site in a manner designed to protect our rights and property and to facilitate
the proper functioning of the Site and the Marketplace Offerings.

PRIVACY
POLICY

We care about data privacy and security. By using the Site or the
Marketplace Offerings, you agree to be bound by our Privacy Policy posted on
the Site, which is incorporated into these Terms of Use. Please be advised the
Site and the Marketplace Offerings are hosted in the United Kingdom.
If you access the Site or the Marketplace Offerings from any other region of
the world with laws or other requirements governing personal data collection,
use, or disclosure that differ from applicable laws in the United
Kingdom, then through your continued use of the Site, you are transferring your
data to the United Kingdom, and you expressly consent to have your
data transferred to and processed in the United Kingdom.

TERM
AND TERMINATION

These Terms of Use shall remain in full force and effect while you use
the Site. WITHOUT LIMITING ANY OTHER PROVISION OF THESE TERMS OF USE, WE RESERVE
THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY
ACCESS TO AND USE OF THE SITE AND THE MARKETPLACE OFFERINGS (INCLUDING BLOCKING
CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING
WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT
CONTAINED IN THESE TERMS OF USE OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY
TERMINATE YOUR USE OR PARTICIPATION IN THE SITE AND THE MARKETPLACE OFFERINGS
OR DELETE ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT
WARNING, IN OUR SOLE DISCRETION.

If we terminate or suspend your account for any reason, you are
prohibited from registering and creating a new account under your name, a fake
or borrowed name, or the name of any third party, even if you may be acting on
behalf of the third party. In addition to terminating or suspending your
account, we reserve the right to take appropriate legal action, including
without limitation pursuing civil, criminal, and injunctive redress.

MODIFICATIONS
AND INTERRUPTIONS

We reserve the right to change, modify, or remove the contents of the
Site at any time or for any reason at our sole discretion without notice.
However, we have no obligation to update any information on our Site. We also
reserve the right to modify or discontinue all or part of the Marketplace
Offerings without notice at any time. We will not be liable to you or any third
party for any modification, price change, suspension, or discontinuance of the
Site or the Marketplace Offerings.

We cannot guarantee the Site and the Marketplace Offerings will be
available at all times. We may experience hardware, software, or other problems
or need to perform maintenance related to the Site, resulting in interruptions,
delays, or errors. We reserve the right to change, revise, update, suspend,
discontinue, or otherwise modify the Site or the Marketplace Offerings at any
time or for any reason without notice to you. You agree that we have no
liability whatsoever for any loss, damage, or inconvenience caused by your
inability to access or use the Site or the Marketplace Offerings during any
downtime or discontinuance of the Site or the Marketplace Offerings. Nothing in
these Terms of Use will be construed to obligate us to maintain and support the
Site or the Marketplace Offerings or to supply any corrections, updates, or
releases in connection therewith.

GOVERNING
LAW

These conditions are governed by and interpreted following the laws
of the United Kingdom, and the use of the United Nations Convention
of Contracts for the International Sales of Goods is expressly excluded. If
your habitual residence is in the EU, and you are a consumer, you additionally
possess the protection provided to you by obligatory provisions of the law in
your country to residence. Camas House Furnishing Limited and
yourself both agree to submit to the non-exclusive jurisdiction of the courts
of Highland Region, which means that you may make a claim to defend your
consumer protection rights in regards to these Conditions of Use
in the United Kingdom, or in the EU country in which you reside.

DISPUTE
RESOLUTION

The European Commission provides an online dispute resolution platform,
which you can access here: https://ec.europa.eu/consumers/odr. If you
would like to bring this subject to our attention, please contact us.

CORRECTIONS

There may be information on the Site that contains typographical errors,
inaccuracies, or omissions that may relate to the Marketplace Offerings,
including descriptions, pricing, availability, and various other information.
We reserve the right to correct any errors, inaccuracies, or omissions and to
change or update the information on the Site at any time, without prior notice.

DISCLAIMER

THE SITE IS PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT
YOUR USE OF THE SITE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT
PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION
WITH THE SITE AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED
WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND
NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY
OR COMPLETENESS OF THE SITE’S CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO
THIS SITE AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS,
MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR
PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND
USE OF THE SITE, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS
AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED
THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE,
(5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO
OR THROUGH THE SITE BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN
ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A
RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE
AVAILABLE VIA THE SITE. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME
RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD
PARTY THROUGH THE SITE, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE
APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A
PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN
YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE
OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD
USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.

LIMITATIONS
OF LIABILITY

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO
YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY,
INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE,
LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SITE, EVEN IF WE
HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

INDEMNIFICATION

You agree to defend, indemnify, and hold us harmless, including our
subsidiaries, affiliates, and all of our respective officers, agents, partners,
and employees, from and against any loss, damage, liability, claim, or demand,
including reasonable attorneys’ fees and expenses, made by any third party due
to or arising out of: (1) use of the Site; (2) breach of these Terms of
Use; (3) any breach of your representations and warranties set forth in these
Terms of Use; (4) your violation of the rights of a third party, including but
not limited to intellectual property rights; or (5) any overt harmful act
toward any other user of the Site with whom you connected via the Site.
Notwithstanding the foregoing, we reserve the right, at your expense, to assume
the exclusive defence and control of any matter for which you are required to
indemnify us, and you agree to cooperate, at your expense, with our defence of
such claims. We will use reasonable efforts to notify you of any such claim,
action, or proceeding which is subject to this indemnification upon becoming
aware of it.

USER
DATA

We will maintain certain data that you transmit to the Site for the
purpose of managing the performance of the Site, as well as data relating to
your use of the Site. Although we perform regular routine backups of data, you
are solely responsible for all data that you transmit or that relates to any
activity you have undertaken using the Site. You agree that we shall have no
liability to you for any loss or corruption of any such data, and you hereby
waive any right of action against us arising from any such loss or corruption
of such data.

ELECTRONIC
COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

Visiting the Site, sending us emails, and completing online forms
constitute electronic communications. You consent to receive electronic communications,
and you agree that all agreements, notices, disclosures, and other
communications we provide to you electronically, via email and on the Site,
satisfy any legal requirement that such communication be in writing. YOU HEREBY
AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER
RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF
TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SITE. You hereby waive any
rights or requirements under any statutes, regulations, rules, ordinances, or
other laws in any jurisdiction which require an original signature or delivery
or retention of non-electronic records, or to payments or the granting of
credits by any means other than electronic means.

MISCELLANEOUS

These Terms of Use and any policies or operating rules posted by us on
the Site or in respect to the Site constitute the entire agreement and
understanding between you and us. Our failure to exercise or enforce any right
or provision of these Terms of Use shall not operate as a waiver of such right
or provision. These Terms of Use operate to the fullest extent permissible by
law. We may assign any or all of our rights and obligations to others at any
time. We shall not be responsible or liable for any loss, damage, delay, or
failure to act caused by any cause beyond our reasonable control. If any
provision or part of a provision of these Terms of Use is determined to be
unlawful, void, or unenforceable, that provision or part of the provision is
deemed severable from these Terms of Use and does not affect the validity and
enforceability of any remaining provisions. There is no joint venture,
partnership, employment or agency relationship created between you and us as a
result of these Terms of Use or use of the Site. You agree that these Terms of
Use will not be construed against us by virtue of having drafted them. You
hereby waive any and all defences you may have based on the electronic form of
these Terms of Use and the lack of signing by the parties hereto to execute
these Terms of Use.

CONTACT
US

In order to resolve a complaint regarding the Site or to receive further
information regarding use of the Site, please contact us at:

Camas House Furnishing
5 High Street
Dingwall, Ross Shire IV15 9HL
United Kingdom
Phone: 01349 808675
sales@camashouse.co.uk

Last updated Feb 08, 2024

Order Acceptance and Acknowledgement All products sold by Camas House are handmade. We take pride in providing high-quality furniture for our customers.

Please be aware that this order constitutes a legally binding contract. Your statutory rights, including any cancellation rights, remain unaffected.

Processing Your Order and Delivery
At the time of placing your order, we will inform you of the approximate duration for receiving your chosen items. We aim to deliver using the first available van in your area. While we make every effort to ensure the accuracy of the estimated delivery date, occasional manufacturing delays beyond our control may occur. We will always strive to keep you updated as much as possible.

If delivery is delayed or expected to be delayed for an extended period, we will offer the option of re-selection to an alternative order, provided your order is not custom-made or specifically made to order.

Delivery
A delivery fee will apply and is dynamic depending on your postcode. If you require delivery outside of the UK, we would be happy to provide a personalised quote. Please contact us at sales@camashouse.co.uk

On Delivery
On the day of delivery, please ensure that our delivery team can access the room where you have chosen to place your furniture and that the intended space is clear. Regrettably, we are unable to remove any of your old furniture.

Cancellation
We understand that customers looking to cancel an order may have underlying reasons related to incorrect choices or other furniture-related issues. We are committed to helping our customers find alternative solutions, including re-selection to other furniture if the original item is not custom-made, changing the payment method, or a combination that will assist in finding a solution where possible.

Returns
Phone order and Distance Selling Regulations For Website Customers only.

Consumer Contract Regulations apply to your order only if the goods have not been made to your specification, custom-made, or if you have not examined the product in one of our showrooms. If the Consumer Contract Regulations do apply, you can cancel your furniture by notifying us in writing, either before delivery or within 14 days starting the day after the delivery date. This can be done via email at sales@camashouse.co.uk or by post to:

Camas House 5 High Street

Dingwall

IV15 9HL

If you wish to return any items, it is your responsibility to take good care of them. You become the owner once they are delivered to you, and you are liable for any loss or damage. Please ensure the items remain ‘as new’. To reduce the risk of damage claims, we ask that you retain all original packaging for returning the goods.

It is your responsibility to return the items to our central delivery depot in good condition using a signed courier service that includes parcel tracking and insurance covering the full value of the goods. We understand that not all customers may have the means to do this, so we can arrange collection during standard business hours (Monday to Friday) if requested. If this service is required, a charge of up to 20% of the original order may be applied, with a minimum charge equal to the original delivery fee.

Mattresses will be delivered sealed in plastic wrapping, allowing for inspection. Any mattress with a broken seal will be considered as used and cannot be returned.

Camas House also reserves the right to cancel any orders placed on our website for any reason.

Refunds Upon cancellation of your order, any payments made will be refunded using the same payment method you originally used, typically within 14 days.

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